We always offer free shipping to all our customers. All our orders are processed daily and shipped within 24 hours. The delivery time is 1–5 business days depending on which country you order from.

If you need to return an item, please contact us at info@petlumo.com and we will provide you with instructions immediately on how to proceed.

We are a Swedish company, and our products are manufactured in China. The factory we work with undergoes strict quality controls and is certified according to GRS, FSC, and CE standards, ensuring that production uses sustainable materials, responsible manufacturing practices, and that our products meet European safety standards.

All products undergo thorough inspections before being shipped to our customers, and all orders are handled with the utmost care to ensure fast and reliable delivery.

We are so confident in the quality of our products and that you will love them that we offer a 30-day money-back guarantee. If you don’t absolutely love them, you will receive a full refund – even if the products have been used.

Yes you can as long as we have not sent the order yet.

If your order has not been shipped yet, email us as soon as possible so we can correct the address. If your order has already been shipped, we will contact the shipping company and try to redirect your package to the correct address.

We offer several secure payment methods:

● Credit and debit cards: Visa, MasterCard, American Express (Amex)
● Digital wallets: Apple Pay, Google Pay
● Installment payments via Klarna: Pay Now, Pay Later or Installment payments
● Alternative payments: Shop Pay, UnionPay